Seven Steps for Conflict Resolution

By Linda Hull

Business meetings often include reminders of past or continuing conflicts. Yet, there is hope for peaceful meetings together, and maybe even a means to reconciliation. Check out these seven steps from Proverbs about resolving conflict.

“In the multitude of words there wanteth not sin: but he that refraineth his lips is wise.” Proverbs 10:19 (KJV)

Conflict and resulting confrontations can easily destroy relationships. Sometimes in the heat of a matter, people are destroyed too. Solving conflict requires humility and a servant’s heart. Follow my seven step plan to bring involved parties to a point of common ground where resolution can take place.

  1. Identify the conflict.

“Strive not with a man without cause, if he have done thee no harm.” Proverbs 3:30

Conflict arises when expectations are unmet. Conflict takes many forms, but usually results when a barrier that prohibits our desired outcome is raised. The issue can be muddled by emotions, making identification difficult. Perceptions change when emotions are charged, resulting in a magnification of the issues and outcomes. Dwelling on the negative aspects increase stress and fear. However, writing down the nature of the conflict keeps it in perspective, rather than making it greater than what it originally was.

  1. Identify the desired outcome.

“Commit thy works unto the Lord, and thy thoughts shall be established.” Proverbs 16:3

Don’t fail to identify the desired outcome. With emotions rising, the outcome can become lost amidst the breakdown of communication. When two parties cannot agree and do not listen to one another, try a short break. After the break time, have each party write down their desired outcome and supporting arguments. Each should be specific about what is desired and why.

  1. Seek God in prayer for direction and equipping.

“A man’s heart deviseth his way: but the Lord directeth his steps.” Proverbs 16:9

At this point each person has a sheet of paper with their personal interpretation of the conflict and the desired outcome. Pray together or separately, then come back together. Seek God’s guidance and direction in resolving the conflict. A meeting of the minds and hearts is necessary to facilitate resolution. Each must get their attention focused on pleasing Him, and not self. During prayer, confess sin—wrong words, bad attitude, etc. Ask God how to resolve the conflict. Be willing to change or modify personally desired outcomes.

  1. Seek a meeting of the minds.

“By long forbearing is a prince persuaded, and a soft tongue breaketh the bone.” Proverbs 25:15

Decide which outcome is more feasible, or determine if a potential outcome can be adjusted so that each party is satisfied. Once the desired outcome is agreed upon, proceed to the next step.

  1. Identify the barriers that prohibit problem solving.

“Hear counsel, and receive instruction, that thou mayest be wise in thy latter end.” Proverbs 19:20

Conflict resolution is hindered by barriers. Barriers are obstacles that are raised in order to avoid confrontation, an unfavorable resolution, or are used as a means of self-preservation if a threat is perceived. Each party should honestly list all their barriers that prohibit the desired outcome. Organize them by importance, with the most important as number one. Next to each, identify whether this barrier can be broken down or resolved by writing yes or no next to each.

  1. Identify the action steps needed to break down the barriers.

“Through wisdom is an house builded; and by understanding it is established.” Proverbs 24:3

Brainstorm to discover ways to remove barriers. In a brainstorm session, no idea is ridiculous. No one should criticize or reject an idea. All ideas should be written down. Next, consider which ideas are plausible and check mark them. These have now become your action steps. Organize them by priority, with those that can be accomplished immediately at the top of the list, and so on.

  1. Accomplish each action step in your resolution plan.

“He that handleth a matter wisely shall find good: and whoso trusteth in the Lord, happy is he.” Proverbs 16:20

Write down a reasonable date of accomplishment next to each action step. Then write the action step on a calendar on its completion due date. Each date represents an established goal to resolve the conflict. Pray for resources, wisdom, and guidance in working through the action steps. Be consistent and diligent to implement the resolution plan. Work together, comparing notes, as each action step is tackled. Rejoice over each accomplishment, giving thanks to the Lord for His help.

Always remember…

The foundation of conflict resolution requires prayer. The Bible teaches that Christians are His servants, called to do His will. Best to bring issues to the Lord first. Managing conflict effectively requires humility and meekness, preferring others over self. Finally, remember relationships are treasures that need to be preserved and protected. Use the tools of forgiveness and forbearance to mend a broken relationship.

“Do this now, my son, and deliver thyself, when thou art come into the hand of thy friend; go, humble thyself, and make sure thy friend.” Proverbs 6:3

May our Lord grant reconciliation in the midst of conflicts, and may all have to humility to forgive and accept forgiveness, preferring others over self.

Linda is an inspirational writer and photographer. Her writing has been published in, Union Gospel Press, Gospel Blog, Frontline, Dollar Stretcher, Discipleship Journal - DJ Plus, At the Center magazine, Simple Joy, Cross & Quill, Hot Cars, and others. Linda's story "Stretched to My Limit" about dealing with dementia was featured in "Stolen Moments" by Elizabeth Bezant. Linda's first non-fiction book was "Homeschooling: The Modern Day One Room Schoolhouse." In it, she shares her experience as a homeschooling mom, explaining the basic principles of homeschooling for the beginner. She successfully completed her first fiction novel through Chris Baty's 2006 National Novel Writing Course (NaNoWriMo). Linda also writes inspirational articles on her Words of Encouragement Blog. Enjoy Linda's photos at Words of Encouragement Designs.

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